Terms and Conditions

Know Your Customer (KYC) Policy

1. Introduction:

Global FX500, hereafter referred to as "the Company," and its associated entity GLOBALFX500 LTD, recognize the significance of Know Your Customer (KYC) policies and anti-fraud measures in the financial industry. These policies are essential to prevent identity theft, money laundering, financial fraud, and terrorist activities.

2. Anti-Fraud Policy:

Global FX500 is committed to maintaining a stringent anti-fraud stance. In the event of any fraudulent activity, the company will meticulously record the details and take prompt action to close the associated accounts. Furthermore, funds held in these accounts will be subject to forfeiture as part of our proactive measures against fraudulent practices.

3. Definition of Customer:

For the purpose of the Company’s KYC policy, a 'Customer' includes:

• An individual who manages an account or establishes a business relationship with the Company.

• An individual with a Registered Account actively participating in financial transactions or related activities.

• The rightful owner of a Registered Account.

• Any individual linked to a financial transaction that presents notable reputational or other risks to the Company.

4. Customer Relationship Guidelines:

• The Company strictly prohibits the opening of accounts under anonymous or fictitious names.

• Customer acceptance is contingent upon rigorous identity verification procedures, ensuring no affiliations with known criminal backgrounds or banned entities.

• Customers are classified into risk categories, influencing acceptance criteria, with heightened monitoring for those deemed high-risk.

• KYC documentation requisites are tailored to the perceived risk level and compliance with Anti-Money Laundering Legislation.

5. KYC Implementation:

The Company will not open an account or close an existing account if the identity of the account holder cannot be verified due to non-cooperation or non-reliability of provided data.

KYC implementation will not unduly restrict Company services to the general public.

6. Politically Exposed Persons (PEP):

Accounts for Politically Exposed Persons (PEPs) will be opened at a senior level, with built-in safeguards to avoid customer harassment.

Closure decisions for PEP accounts will be taken at a reasonably high level, providing due notice to the customer and explaining the reasons.

7. Required KYC Documents:

Customers are required to provide the following documents before engaging in any activities in their accounts:

Copy of a valid passport, National ID, or Driving License.

Copies of credit cards used for deposits (with specified details visible).

Copy of a recent utility bill in the customer's name and address.

8. Security and Confidentiality:

The Company prioritizes the security of documentation, treating all received documents with the utmost respect and confidentiality. Stringent encryption measures are applied at every step of the review process.

10. Embracing Technological Advancements:

The Company is committed to vigilantly monitoring emerging technologies to identify and mitigate potential threats related to money laundering. Proactive measures will be taken as necessary to safeguard against such risks.

11. Account Closure and Termination Procedures:

In cases where appropriate Know Your Customer (KYC) measures cannot be applied due to the non-provision of information or non-cooperation, the Company reserves the right to terminate accounts. This process will be executed with the issuance of due notice to the account holder.

12. KYC Implementation for Existing Accounts:

The KYC Policy extends its application to both new and existing Customers, guided by considerations of materiality and risk. Continuous monitoring of transactions involving existing Customers will be conducted to identify and respond to any unusual patterns that may arise.

13. Third-Party Compliance Oversight:

The Company engages in continuous collaboration with external compliance and regulatory bodies to ensure alignment with industry standards. Regular audits and assessments are conducted to verify adherence to KYC policies and procedures.

14. Educational Initiatives:

To foster a culture of compliance, the Company initiates educational programs aimed at raising customer awareness regarding the importance of KYC procedures. This includes the provision of informative materials and resources to enhance customer understanding.

15. Risk-Based Approach:

The Company employs a risk-based approach to tailor its KYC measures. By conducting thorough risk assessments, the level of due diligence is adjusted according to the perceived risk, ensuring a balanced and effective compliance strategy.

16. Transparent Communication:

Transparent communication channels are established to keep customers informed about any changes or updates to the KYC policy. Regular communication ensures that customers are aware of their responsibilities and the evolving regulatory landscape.

17. Confidentiality Commitment:

The Company is committed to the utmost confidentiality in handling customer information. Stringent protocols are in place to secure the privacy and sensitive data of customers, aligning with the highest standards of data protection.

18. Whistleblower Mechanism:

A confidential whistleblower mechanism is in place, encouraging employees and stakeholders to report any suspected non-compliance or fraudulent activity. This ensures a robust internal control system and prompt action against potential risks.

19. Global Regulatory Compliance:

In addition to local regulations, the Company ensures strict adherence to international compliance standards. This global perspective ensures a comprehensive approach to KYC and regulatory requirements.

20. Continuous Staff Training:

The Company invests in continuous training programs for its staff to keep them abreast of the latest developments in KYC regulations, technological advancements, and industry best practices. This commitment ensures a well-informed and skilled workforce.

21. Dynamic Updates to KYC Policy:

The KYC policy is subject to ongoing review and may be amended or updated in alignment with prevailing legislation and international regulations.

For any inquiries, our dedicated customer support team can be reached at support@globalfx500.com.

Privacy Policy

1. Introduction:

In compliance with the European Union General Data Protection Regulation (GDPR), GlobalFX500 has recently updated its Privacy Policy. This update underscores our commitment to compliance and ensuring the privacy and security of our users.

2. Dedication to Privacy:

At GlobalFX500 and its affiliates ("we," "us," or "our"), we are deeply committed to safeguarding and respecting the privacy of our users. This commitment extends throughout their interactions with our platform and beyond.

3. Objectives of the Privacy Policy:

The core objectives of our Privacy Policy are to provide clarity on:

3.1. The entity responsible for protecting user information.

3.2. The types of Personal Information collected and its purpose.

3.3. Sources of information and data collection methods.

3.4. Handling of IP Addresses and our use of cookies.

3.5. Disclosure of Personal Information to third parties.

3.6. User rights to correct, update, or delete Personal Information.

3.7. Security measures in place to prevent loss, misuse, or alteration of Personal Information.

4. Collection and Use of Personal Information:

When you engage with GlobalFX500, open an Account, or perform Transactions on our platform, we may collect various types of Personal Information, including:

4.1. Name, photographic identification, address, phone number, email address, username, IP address(es), geolocation, device and browser information, banking details, date of birth, and transaction history.

5. Utilization of Personal Information:

GlobalFX500 may use your Personal Information for several purposes, such as:

5.1. Enabling Account operations and facilitating Transactions.

5.2. Responding to queries and providing customer support.

5.3. Analyzing Site usage and meeting regulatory requirements.

5.4. Offering information about products and promotions.

5.5. Conducting market research to enhance user experience.

6. Sources of Information:

Information is collected from various sources, including profiles, social network profiles (e.g., Facebook, Google), and IP addresses.

7. IP Addresses and Cookies:

7.1. GlobalFX500 collects information about users' computers, including IP address, operating system, and browser type, for statistical purposes.

7.2. Cookies are utilized to evaluate Site effectiveness, analyze trends, and administer the company.

8. Disclosure of Personal Information:

Personal Information may be disclosed to affiliates, trusted service providers, and contractors for limited purposes. In specific instances, information may be shared with financial institutions, regulatory agencies, or other entities in the context of corporate reorganization.

9. User Rights under GDPR:

In accordance with GDPR, users have the following rights concerning their Personal Information:

9.1. The right to access their Personal Information.

9.2. The right to correct, update, or delete their Personal Information.

9.3. The right to restrict or object to the processing of their Personal Information.

9.4. The right to data portability.

9.5. The right to withdraw consent for processing Personal Information.

10. Security Measures:

GlobalFX500 employs stringent security measures to maintain the confidentiality and protect Personal Information from loss, misuse, alteration, or destruction.

11. Retention of Personal Information:

Personal Information is retained for as long as necessary, in accordance with legal and regulatory requirements.

12. External Links:

The Privacy Policy is applicable solely to our Site. GlobalFX500 is not responsible for third-party sites, and users are encouraged to review the policies of external sites.

13. Marketing:

Users have the right to opt-out of processing Personal Information for marketing purposes by contacting us at support@globalfx500.com.

14. Automated Decision-Making:

GlobalFX500 informs users about any automated decision-making processes, including profiling, and provides the logic involved, significance, and envisaged consequences.

15. Changes:

Policies, content, and features may be updated at our discretion, and changes will be communicated through notices on our Site and amended Privacy Policy postings.

16. Contact Information:

For any questions, comments, or concerns related to our Privacy Policy, users can contact our dedicated customer support at support@globalfx500.com. We are committed to addressing inquiries promptly and comprehensively.

Anti-Money Laundering (AML) Policy

1. Introduction:

GlobalFX500 is committed to maintaining the highest standards of integrity, transparency, and regulatory compliance. This Anti-Money Laundering (AML) Policy outlines our dedication to preventing money laundering, terrorist financing, and other illicit activities. All employees, stakeholders, and users are expected to adhere to the principles and procedures outlined in this policy.

2. Purpose:

The primary objectives of our AML Policy are to:

2.1. Mitigate the risk of GlobalFX500 being used for money laundering or terrorist financing.

2.2. Comply with relevant international AML and Counter-Terrorist Financing (CTF) laws and regulations.

2.3. Establish robust internal controls and procedures to detect and report suspicious activities.

2.4. Conduct thorough due diligence on customers to ensure their legitimacy and prevent fraudulent activities.

3. Customer Due Diligence (CDD):

3.1. Identification: GlobalFX500 conducts thorough identification processes to verify the identity of customers.

3.2. Risk Categorization: Customers are categorized based on the assessed level of risk, and enhanced due diligence is applied to high-risk customers.

3.3. Ongoing Monitoring: Continuous monitoring of customer transactions and activities to identify any unusual or suspicious patterns.

4. Politically Exposed Persons (PEPs):

4.1. GlobalFX500 performs enhanced due diligence on customers who are Politically Exposed Persons (PEPs) to manage the associated higher risk.

5. Suspicious Transaction Reporting:

5.1. All employees are obligated to report any suspicious transactions or activities promptly to the designated AML Compliance Officer.

5.2. The AML Compliance Officer is responsible for assessing reported suspicions and, if necessary, filing reports with relevant authorities.

6. Record Keeping:

6.1. GlobalFX500 maintains comprehensive records of customer transactions, identification documents, and due diligence information for a minimum period as required by applicable laws and regulations.

7. Training and Awareness:

7.1. Regular training sessions are conducted to educate employees about AML policies, procedures, and the identification of suspicious activities.

7.2. Employees are continually updated on the latest AML developments and regulatory requirements.

8. Internal Controls and Compliance:

8.1. Regular audits and assessments are conducted to ensure the effectiveness of internal controls and compliance with AML policies.

8.2. GlobalFX500 is committed to cooperating with regulatory bodies and law enforcement agencies to combat money laundering and terrorist financing.

9. Reporting to Regulatory Authorities:

9.1. If required, GlobalFX500 promptly reports any suspicious transactions to the appropriate regulatory authorities as per legal obligations.

10. Whistleblowing:

10.1. A confidential whistleblowing channel is in place for employees and stakeholders to report any concerns related to potential AML violations.

11. Amendments to the AML Policy:

11.1. This AML Policy is subject to periodic review and may be amended to reflect changes in laws, regulations, or the risk profile of the business.

12. Contact Information:

12.1. For any queries or concerns related to the AML Policy, please contact us at support@globalfx500.com.

GlobalFX500 is dedicated to upholding the highest standards of integrity and compliance, and this AML Policy is an integral part of our commitment to a secure and transparent financial environment.

Complaints and Disputes Resolution Policy

1. Introduction:

GlobalFX500 is committed to providing excellent service to its clients. However, if clients have complaints or disputes, we are dedicated to resolving these matters promptly, fairly, and transparently. This Complaints and Disputes Resolution Policy outlines the procedures for handling and resolving complaints and disputes.

2. Scope:

This policy applies to all clients of GlobalFX500, outlining the steps clients should take to file a complaint or dispute and the processes GlobalFX500 will follow to investigate and address these concerns.

3. Definition:

3.1. Complaint: An expression of dissatisfaction by a client related to GlobalFX500's services or operations.

4. Channels for Filing Complaints:

4.1. Clients can file complaints through the following channels:

4.1.1. Email: support@globalfx500.com

4.1.2. Online Form on the GlobalFX500 website.

4.1.3. Telephone: +447893915578.

5. Complaints Handling Procedure:

5.1. Upon receiving a complaint, GlobalFX500 will:

5.1.1. Acknowledge receipt of the complaint promptly.

5.1.2. Assign a unique reference number for tracking purposes.

5.1.3. Investigate the complaint thoroughly.

5.1.4. Provide a written response to the client within a reasonable timeframe.

6. Timelines for Resolution:

6.1. GlobalFX500 aims to resolve complaints and disputes as swiftly as possible, with a commitment to providing initial responses within one week and final resolutions within reasonable timeframe.

7. Record Keeping:

7.1. GlobalFX500 maintains comprehensive records of all complaints and disputes, including the details of the investigation and resolution process.

8. Confidentiality:

8.1. All information related to complaints and disputes is treated with the utmost confidentiality and is disclosed only to individuals directly involved in the resolution process.

9. Continuous Improvement:

9.1. GlobalFX500 is committed to learning from complaints and disputes, implementing necessary improvements to prevent recurrence, and enhancing overall client satisfaction.

10. Review of the Policy:

10.1. This policy is subject to periodic review to ensure its effectiveness and compliance with regulatory requirements. Any updates will be communicated to clients.

11. Contact Information:

11.1. For any inquiries or to file a complaint, please contact us at support@globalfx500.com.

GlobalFX500 values its clients and is dedicated to providing a fair and efficient process for resolving complaints and disputes. This policy reflects our commitment to maintaining transparency, accountability, and continuous improvement in our services.

Risk Warning

Your use of the GlobalFX500 website and services is entirely at your own risk. The company disclaims any responsibility for damages or losses of any nature arising from modifications, enhancements, termination, suspension, or discontinuation of the website or any associated services.

We are not liable for damages or losses resulting from your reliance on the content of external websites linked on our platform. Links to third-party websites, services, resources, and information are beyond our control, and we make no warranties regarding their reliability. Your use or reliance on such third-party elements is at your own risk.

By using this website, you expressly acknowledge that you do so at your sole risk. The company, its employees, agents, or licensors do not warrant that the website will be uninterrupted or error-free, nor do they guarantee the results obtained from its use.

Either party retains the right to suspend or terminate your account or usage of the site at any time and for any reason. There is no remedy available for discontinuing services, except for the withdrawal of accumulated funds, which is subject to our withdrawal policy and compliance with applicable laws and regulations. The company reserves the right to change, suspend, or discontinue any aspect of the site at any time without prior notice.

You may terminate your account and services with us at any time and for any reason. To initiate the cancellation of your services, please contact our support team.

Withdrawal and Payment Policy

To initiate a withdrawal from your account, a payment from your personal funds is mandatory.

The payment should not be sourced from any profits or funds generated within the trading account.

The payment amount is contingent on the applicable fee outlined below.

All account holders are subject to a withdrawal fee.

Traders involved in cryptocurrency trading will incur a 23% withdrawal fee.

Traders new to cryptocurrency trading will face a 9% withdrawal fee.

The withdrawal fee will be subtracted from the client's payment.

Payment Procedure:

Clients must initiate payments through a secure and authorized method specified by the company.

Payments should align with the currency specified by the company and be equivalent to the requested withdrawal amount.

The client bears responsibility for any transaction fees or charges associated with the payment.

Withdrawal Authorization:

Following the client's payment, the company conducts a review of the withdrawal request and the payment transaction.

The withdrawal approval process may extend up to 7 business days from the payment date.

The company reserves the right to reject or postpone a withdrawal request in case of detected suspicious activity or if additional verification is deemed necessary.

Constraints and Limitations:

The withdrawal policy is contingent on compliance with applicable laws, regulations, and policies.

The company retains the right to alter or amend the withdrawal policy without prior notice.

The company disclaims responsibility for any loss or damage arising from the payment or withdrawal process.

Acknowledgment: By initiating a withdrawal request, you confirm that you have read, comprehended, and accepted the terms and conditions outlined in this Agreement.

Payments and Penalties

Payment Commitments:

The client affirms and agrees that all payments, fees, fines, withdrawals, and any other form of payments ("Payments") to the company shall be made promptly as specified in the relevant agreements, invoices, or notifications provided by the company.

The client acknowledges that any delay in making Payments from the notification moment until the actual payment reception by the company may result in additional charges and fees.

Additional Payments:

The client recognizes and agrees that delays in Payments may incur extra costs due to changes in rates, prices, and other market variables that may occur in the financial market, affecting the calculation of the total amount to be paid, including but not limited to fees, fines, withdrawals, and any other applicable payments.

The investment company reserves the right to determine and calculate the additional amount to be paid in case of a delay, considering all relevant factors and market conditions impacting the payment.

Calculation of Extra Payments:

The company shall perform the calculation of any additional payment resulting from a delay in accordance with its internal policies and applicable laws and regulations.

The client understands and agrees that the company's calculation of any additional payment shall be final and binding upon the client.

The company may consider factors such as fluctuation in market rates and prices, interest rates, administrative costs, and any other relevant variables in determining the additional payment.

Client's Obligation:

The client is solely responsible for ensuring prompt Payments within the specified timeframe.

The client acknowledges that any delay in making Payments may have financial consequences, including but not limited to additional charges, higher fees, fines, and penalties.

The client agrees to promptly communicate with the company in case of any unexpected circumstances or difficulties that may prevent timely payment.

Indemnity:

The client agrees to indemnify and hold the company harmless from any loss, liability, or damage incurred as a result of any delay in making Payments, including any additional costs and expenses imposed due to market changes or rate fluctuations.

The company shall not be liable for any losses or damages incurred by the client as a result of any delay in making Payments.